Frequently Asked Questions
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What is order management?
Order management refers to the process of receiving, tracking and fulfilling customer orders. The order management process begins when an order is placed and ends when the customer receives their package.
When scaling your business, it’s important to automate and streamline this process — otherwise, you’ll eventually be overwhelmed by the sheer number of orders coming in.
What is an order management system?
An order management system gives you a one-stop shop to view and manage all customer orders in one place.
Some systems offer a two-way sync that makes sure order information is passed between your order management system and your eCommerce platform while providing you with visibility into the entire process. This can help automate the flow of sales order information to every piece of the retail supply chain.
That means you can track the entire journey of a customer order, from the “Buy” button to delivery — and even returns.
In short, an order management system organizes and automates everything that needs to happen to get customers what they ordered on time and in good condition.
Why do I need an order management system?
An order management system has three main functions:
Meet customer expectations – by fulfilling orders accurately and quickly, you will improve customer satisfaction.
Improve employee efficiency – a good order management system will simplify the forecasting, picking, and shipping process.
Gives visibility through reports – order management software will give the business owner complete visibility of their order management process through easy-to-access reports
What is ClickOM?
ClickOM is built to organize all orders you receive into clear and manageable tasks and facilitate the fulfillment of those orders.
ClickOM makes this straightforward by combining inventory and order data in a single location and allows to manage Orders, Order payments, Returns, Courier payments, and many more features.
Why do I need to choose ClickOM?
like ClickOM which manages all your fulfillment processes, simplifies your shipping and tracking, and even lets you sync your E-Commerce website With ClickOM, you’ll be able to set aside more time to grow your orders, rather than just managing them. Try our free trial and find out how it can help streamline your order management processes.
How to choose suitable ClickOM pricing plan?
There are two main pricing plans available to choose from at the beginning which are the Monthly payment plan and One-time payment plan. If your business is a start-up business then you might
